FAIRFIELD, Calif. (WKRC) – A couple’s home insurance policy was canceled after a photo taken from space.
According to CBS News, a couple from Fairfield, California, had their insurance policy canceled after they were photographed from space.
“As a customer of 20 years, this is truly a terrible response,” Fairfield homeowner Janice Connally Coleman told CBS13.
The agency investigated and found that insurance companies were canceling customers based on information seen from the air. Coleman believed her insurance company, Liberty Mutual, had made the wrong call and contacted CBS13’s investigative team.
Coleman and her husband, Anthony, told the outlet that they had been customers of Liberty Mutual for about 20 years. According to CBS, the couple received a non-renewal notice claiming that images taken from space show the roof is in poor condition due to the following factors that affect the roof’s integrity: .
“What they were talking about was solar panels,” Janice Coleman told CBS13, adding that she believes the company was using artificial intelligence and ended up making the wrong assessment. He added that
An insurance broker with 30 years of experience who spoke to the Bureau said that insurers should give customers the opportunity to resolve the issue and the option to prove that the insurer made the wrong call. It is said that
“They don’t want to be criticized by the Department of Insurance,” insurance broker Carl Sussman told CBS13. “Trust me, if they don’t update you for non-existent reasons, they will.”
Sussman told the station in an interview that insurers are looking for reasons to cut back on customers in California because it’s difficult to make a profit there.
“They are essentially losing money,” Sussman told the outlet. “That’s a lot of money.”
Janice and Anthony Coleman told CBS13 they hired a roofer to certify that the roof was sound, but Liberty Mutual did not change its decision.
When reporters contacted Liberty Mutual, the company said it “does not publicly discuss the details of individual underwriting decisions.”
“As a customer of the company for 20 years, this is a truly terrible response,” Janice Coleman told the outlet’s reporter.
Anthony Coleman told CBS13, “They, like thousands of other companies in California, made decisions based on technology just to reduce their portfolio and sell our assets. I think I won,” he said.
The store says customers who don’t receive renewal notifications should seek out an independent broker who can shop around for competitive rates. Anyone who believes their insurance company has made a mistake should ask the insurance company to correct it. You can also file a complaint with the insurance department for each retailer.
